Branch Status

We are slowly and carefully transitioning back to opening our lobbies, now that the stay-at-home directive has been lifted for the state of Tennessee.

Current Branch Status as of 6/4/2020.

BranchStatusPhone Number
MagnoliaDrive Thru Open Only. Call for an Appointment.865-546-0150
North KnoxvilleLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-687-5610
BeardenLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-588-5376
South KnoxvilleLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-573-8338
Market StreetCall for an Appointment.865-544-3995
ConcordDrive Thru Open Only. Call for an Appointment.865-693-6731
Merchants RoadLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-688-3451
HallsLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-922-2111
KarnsLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-691-1050
Downtown WestLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-691-1133
SeviervilleLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-453-5515
GatlinburgClosed until further notice.865-436-5150
Pigeon ForgeDrive Thru Open Only. Call for an Appointment.865-428-0040
SeymourDrive Thru Open Only. Call for an Appointment.865-579-7930
MaryvilleLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-984-0000
Oak RidgeDrive Thru Open Only. Call for an Appointment.865-482-1001
Fountain CityLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-689-2146
GibbsDrive Thru Open Only. Call for an Appointment.865-688-0028
PowellLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-947-9444
Cedar BluffDrive Thru Open Only. Call for an Appointment.865-691-1717
CarterDrive Thru Open Only. Call for an Appointment.865-932-5060
FarragutLimited Lobby Hours 10 AM – 2 PM & Drive Thru Open865-777-2212
Isaiah's Landing (East Knoxville)Drive Thru Open Only. Call for an Appointment.865-546-4822

Call Customer Service at 865-546-0910.

Health and Safety First

We are taking extra precautions to provide a safe and healthy banking atmosphere for our customers and employees.

Changes you can expect to see when you visit us:

  • Floor Markers: These will be spaced six-feet apart. Please wait until a floor spot is available before entering the building. A staff member will be at the door to assist in this process. Due to space limitations, only individuals completing a transaction will be allowed inside.
  • Protective Wear: All branch personnel is required to wear masks for your protection. We highly recommend you wear masks into the branch or use the drive-thru lanes.
  • Branch Sanitation: Additional cleaning measures are in place. Please note, we have temporarily closed our restrooms to the public.

Thank you for your understanding. As always, your health and safety are our top priority.

Find a branch near you

Before Your Lobby Appointment

As always, our No. 1 priority during the pandemic is the health and safety of our employees and customers.

For that reason, we respectfully ask for your careful consideration and cooperation when you plan to visit an office lobby.

  • Have you been exposed to a confirmed case of COVID-19?
  • Have you recently traveled out of the country?
  • Are you showing any cold or flu symptoms? Do you have a fever?
  • Are you or are you caring for a person in a high-risk group (those over 60, immune compromised)?
  • Please wash your hands or use hand sanitizer immediately before and after your visit.

Signage

  • If we decide to modify operations, we will post signs on the doors and drive-thru windows of affected offices.
  • During this time, we will do everything we can to offer you the service you expect from us while protecting you and our employees from the spread of the virus.

Throughout the crisis, this page will have the latest updates on our response and how it affects our offices.

At Home Federal Bank, the safety and well-being of our employees, customers, their families and our communities is our highest priority.

Restricting our offices is an extraordinary step, but we are in an extraordinary situation. We believe this is the best way for us to continue giving you essential services while taking maximum precautions against the spread of the disease.

While the drive thru is capable of handling nearly all of your everyday banking needs, you may have needs that are best served by other methods. Here are some of the ways we can serve you during this time.

  • Online & Mobile Banking
    Much of your banking business can be done remotely, which is particularly important during this time of social distancing.
  • Call Us and speak to a real person: (865) 546-0910
  • By Appointment
    If you need to schedule an essential meeting like a loan closing, account opening, access to your safe deposit box or other service, simply call us or contact your nearest location.

How Home Federal Promotes Health and Safety

We are following the recommendations from the Center for Disease Control (CDC), the World Health Organization (WHO), along with local public health officials and have increased our cleaning standards to protect staff and customers. Here are some additional precautionary steps we are taking to support efforts to contain the spread of the virus.

  • Our generous paid-time off policies and guidance for employees ensure that they stay home if they are sick, at risk due to travel or have been exposed to illness.
  • Asked team members who are sick to stay home.
  • Our offices are prepared with supplies they need, including hand sanitizer, disinfectant and gloves.
  • We have increased cleaning and sanitizing for all branch locations and ATMs.
  • We are arming our associates with information on how best to handle people potentially exposed to the virus.
  • We have postponed large meetings, events, and social activities and are utilizing electronic communications to conduct business when possible.

Our associates understand effective ways to stop the spread of germs. We have collected resources here for you to find accurate, reliable and updated information:

CDC.gov

World Health Organization

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